Privacy Policy — kg9991

This Privacy Policy ("Policy") is published by kg9991, the operator of the online casino and sports betting platform accessible at kg9991.bio ("Platform", "we", "us", "our"). It describes how kg9991 collects, uses, stores, shares, and protects the personal data of all individuals who visit or register an account on the Platform ("you", "Player", "User"), in accordance with applicable data protection principles.

kg9991 is committed to maintaining the privacy, confidentiality, and security of your personal information. We recognise that as a Bangladesh-based platform serving over 500,000 registered players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, the trust you place in us with your personal data is fundamental to the relationship we maintain with every player.

By accessing the Platform, completing the kg9991 registration process, or using any of the Services offered through the Platform — including cricket betting, live dealer casino, slots, and fishing arcade titles — you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not consent to these practices, you must discontinue use of the Platform and close your Account.

kg9991 collects personal data through several channels: directly from you during registration and account use, automatically through your interactions with the Platform, and in limited circumstances from trusted third-party sources for identity and fraud-prevention purposes. The categories of personal data we collect are set out below.

We do not intentionally collect special categories of sensitive personal data (such as health records, religious beliefs, or political opinions). However, if you voluntarily disclose such information during a responsible gaming assessment or customer support interaction, we will handle it with the heightened care appropriate to its sensitivity.

kg9991 uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your Account, verify your identity, manage your profile, and provide access to all kg9991 Services following a successful kg9991 Login.
• Payment Processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, DBBL, and BRAC Bank, and to maintain an accurate transaction history within your Account cashier.
• Identity and Age Verification (KYC): To verify that you are at least 18 years of age and that the personal details you have provided are accurate and authentic, as required for responsible gaming compliance.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent account activity, money laundering, multi-accounting, bonus abuse, and unauthorised access to your Account.
• Anti-Money Laundering (AML) Compliance: To conduct transaction monitoring, identify unusual activity patterns, and fulfil our obligations under applicable AML standards.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, administer self-exclusion and cooling-off requests, and provide timely interventions where necessary.
• Customer Support: To respond to your queries, resolve disputes, manage complaints, and provide technical assistance via our 24/7 live chat and email channels.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the functionality, performance, and content of the kg9991 Platform — including our cricket betting markets, slots library, and fishing arcade titles.
• Marketing Communications: To send you promotional offers, bonus alerts, and tournament notifications where you have provided explicit consent to receive such communications. You may opt out at any time.
• Legal Obligations: To comply with any legal or regulatory obligation to which kg9991 is subject, including responding to lawful requests from competent authorities.

kg9991 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing is necessary to perform our obligations under the contract between kg9991 and you as a registered Player — including account management, payment processing, and delivery of gaming services.
• Compliance with Legal Obligation: Processing is necessary for kg9991 to comply with applicable legal requirements, including KYC identity verification, AML transaction monitoring, and age-verification obligations.
• Legitimate Interests: Processing is necessary for the purposes of kg9991's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis (principally for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

kg9991 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your personal data only in the following limited and controlled circumstances:

• Payment Service Providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, DBBL, and BRAC Bank solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with applicable standards.
• Identity Verification Partners: We engage specialist KYC and age-verification service providers to assist with the verification of the identity documents you submit. These providers process your data on our behalf as data processors and are bound by strict confidentiality obligations.
• Game Technology Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero may receive limited technical session data (such as a pseudonymous session token) to enable game functionality. These providers do not receive your name, payment details, or other identifiable personal data beyond what is strictly required for game-session management.
• Fraud Prevention and AML Services: We may share data with specialist fraud-detection and AML compliance platforms that operate on our behalf to identify suspicious account or transaction patterns. All such processing is governed by formal data processing agreements.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where we determine in good faith that disclosure is necessary to protect the rights, property, or safety of kg9991, our players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the kg9991 business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material change to the way your data is handled.

The kg9991 Platform uses cookies and similar tracking technologies to ensure the correct functioning of the Platform, remember your preferences, maintain your login session, and gather anonymised analytics data that helps us improve the player experience.

The cookies used on the kg9991 Platform fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, security, and the kg9991 Login process. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language (English), display preferences, and responsible gaming limit configurations — so that they persist across sessions without you needing to re-enter them.
• Analytical Cookies: We use anonymised analytics cookies to understand how players navigate the Platform, which pages and game categories (cricket betting, slots, fishing games) are most visited, and where technical issues arise. This data is processed in aggregate and is not linked to any identifiable individual.
• Third-Party Game Cookies: Some games embedded on the Platform from licensed providers such as Pragmatic Play and Evolution Gaming may set their own session cookies for game-state management. These are functional in nature and do not track your activity beyond the game session.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from completing the kg9991 Login process or accessing your Account.

kg9991 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active Account Data: Personal and account data is retained for the full duration of your active Account relationship with kg9991, and for a period of at least 5 years following Account closure, to satisfy AML record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years from the date of the transaction in compliance with financial record-keeping standards.
• KYC Documents: Identity verification documents (copies of national ID, passport, proof of address) are retained for a minimum of 5 years following Account closure.
• Customer Support Records: Live chat transcripts and email correspondence are retained for up to 3 years following the resolution of the relevant interaction, to support dispute resolution and quality assurance.
• Marketing Consent Records: Records of your marketing consent and opt-out preferences are retained for up to 3 years from the date of the last consent event, to demonstrate compliance with applicable marketing regulations.
• Responsible Gaming Records: Self-exclusion records and problem-gambling assessment data are retained for a minimum of 5 years from the date the measure was applied, to prevent circumvention of self-exclusion through re-registration.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

kg9991 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and the kg9991 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all pages of the Platform, including the kg9991 Login page, cashier, and game interfaces.
• Encrypted Data Storage: Sensitive data at rest — including identity documents, payment references, and account credentials — is stored using strong encryption algorithms. Passwords are never stored in plain text; they are hashed using a robust one-way hashing algorithm.
• Segregated Player Funds: Player account balances are held in accounts that are segregated from kg9991's operational funds. This ensures that your BDT balance is protected regardless of the operational status of the business.
• Access Controls: Access to personal data within kg9991's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and regular data protection training.
• Intrusion Detection and Monitoring: Our infrastructure is monitored 24/7 for unusual access patterns, potential intrusions, and security anomalies. Automated alert systems are in place to trigger rapid incident response procedures.
• Penetration Testing: kg9991 conducts regular third-party security audits and penetration tests to identify and remediate vulnerabilities in the Platform's infrastructure before they can be exploited.

As a registered kg9991 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the kg9991 support team via 24/7 live chat or by email at [email protected]. We will acknowledge your request within 24 hours and respond substantively within 5 business days (Bangladesh Standard Time, UTC+6).

• Right of Access: You have the right to request a copy of all personal data kg9991 holds about you, together with information about how that data is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data kg9991 holds about you. You may update many personal details directly through your Account profile settings after a kg9991 Login.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to kg9991's legal obligation to retain certain data for the periods specified in Section 7 above.
• Right to Restriction of Processing: You have the right to request that kg9991 restricts processing of your personal data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to kg9991 in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on our legitimate interests where you believe your rights override those interests.
• Right to Withdraw Consent: Where kg9991 relies on your consent as the legal basis for processing (primarily for marketing), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

The kg9991 Platform is strictly an adult gaming service. It is designed for, and may only be used by, individuals who are at least 18 years of age. kg9991 does not knowingly collect, use, or store personal data relating to any person under the age of 18.

If kg9991 becomes aware at any point — whether through its KYC verification process, age-verification checks, or otherwise — that a registered Account belongs to an individual under the age of 18, the Account will be immediately suspended, all funds held within the Account will be frozen pending investigation, and any winnings generated by the underage player will be forfeited in their entirety.

Parents and guardians are encouraged to make use of parental control software to restrict minors' access to online gambling platforms. If you believe a minor has registered an Account on the kg9991 Platform, please contact our support team immediately via 24/7 live chat so that we can take prompt action.

The kg9991 Platform does not contain links to third-party websites for commercial or advertising purposes. However, certain game content delivered through the Platform is hosted by licensed third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Habanero), and game interfaces may display content originating from those providers' servers.

kg9991 is not responsible for the privacy practices of third-party game studios or any other external services that may be accessible in connection with the Platform. Each third-party provider operates under its own privacy policy and data protection practices. We encourage you to review the privacy policies of any third-party service you interact with.

The payment partner platforms — bKash, Nagad, Rocket, and Upay — operate independently and are subject to their own privacy policies and terms of service. Any personal data you provide directly to these payment services is governed by their respective policies, not by this Privacy Policy.

kg9991 may send you promotional communications — including bonus offers, deposit match notifications, tournament alerts (BPL, IPL, T20 World Cup), and seasonal promotions tied to Eid, Pohela Boishakh, and other events — via email, SMS, or in-platform notification, where you have provided explicit consent to receive such communications during the registration process or at any subsequent point.

You may withdraw your consent to receive marketing communications at any time through any of the following methods:

• Updating your notification preferences within the Account settings panel after a kg9991 Login.
• Clicking the "Unsubscribe" link included in any promotional email sent by kg9991.
• Contacting the kg9991 support team via 24/7 live chat and requesting immediate removal from all marketing lists.
• Emailing [email protected] with the subject line "Marketing Opt-Out".

Please allow up to 5 business days for your opt-out request to be fully processed across all communication channels. During this period you may receive one or two further communications already scheduled in our system prior to your opt-out request.

Please note that opting out of marketing communications does not affect transactional notifications such as deposit confirmations, withdrawal processing updates, Account security alerts, or responsible gaming notifications. These service-related communications will continue to be sent as they are necessary for the proper management of your Account.

kg9991 primarily processes and stores personal data on servers located within secure data centres. Some of our trusted third-party service providers — including certain game studios and KYC verification partners — may process data on servers located outside Bangladesh. Where such international transfers occur, kg9991 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to the protections provided under this Policy.

Such safeguards may include contractual data processing agreements that impose binding data protection obligations on recipient organisations, data processing agreements that require the implementation of appropriate technical and organisational security measures, and the use of service providers that maintain recognised security certifications such as ISO 27001.

By using the kg9991 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to the jurisdictions described above, subject to the safeguards outlined in this section.

kg9991 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Any material changes to this Policy will be communicated to registered players via a prominent notice displayed on the Platform upon the next kg9991 Login, and/or by email notification to the address registered on your Account.

The revised Policy will take effect from the date shown in the "Last Revised" field at the top of this document. Your continued use of the Platform following that date constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must discontinue use of the Platform and may contact our support team to request Account closure.

We recommend that you review this Privacy Policy periodically. The most current version is always accessible at kg9991.bio/privacy-policy. The version number and effective date are clearly displayed at the top of each published version.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg9991 handles your personal data, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24/7 directly from the Platform — average response time 2–5 minutes. Use the live chat icon visible after completing kg9991 Login.
• Email: [email protected] — responses within 2–5 business hours during BST (UTC+6) business hours. Please use the subject line "Privacy Request" for data-related enquiries.
• Languages: Privacy requests and data enquiries are handled in both English and Bengali.